Frequently Asked Questions:

#1 Most frequently asked question:

Can I call you to place my order (or will you call me)?

I wear all the hats in this company (inventory control, accountant, bookeeper, packager, research & development, web designer, customer service, pick up and delivery of supplies, scheduler, box-maker, peace-keeper, cleaning lady, cook, etc.) and there just isn’t enough hours in the day to do everything I have to do to ensure orders go out in a timely manner and also answer phone calls. I ship out between 30 and 50 orders per day 6 days a week, answering (or making) phone calls just isn’t possible at this time (I barely have time to talk to my mother as it is).

I am more than happy to answer any question you may have via email. I can generate an email response in about 30 seconds, while the average phone call lasts 15 to 20 minutes (or more). 

I apologize in advance if you do not like this policy. Until I learn how to clone myself a few times, this policy will remain in effect.

If you are nervous about putting your credit card information on the internet, please feel free to mail in a check or money order for your order. Think about this: It’s much more dangerous to hand your credit card to some 18 year old with purple hair and a nose ring working the cash register at a convenience store than to put it on a site like this that has digitally encrypted security surrounding credit card transactions.

NEWSFLASH:   Earlier last year for 1 week, I tried to offer phone customer service. For 7 days, I put my phone number on the site and posted hours people could call. They were generous hours, from 7 am (est) to 11 pm (est). This is what I found:

I answered and logged 49 calls in 7 days.

Of those, 42 were questions that are blantantly answered on this page or, worse yet, right on the product page they were referring to.

2 calls were from idiots that called between 3 am and 5 am, wanting a service usually available via a 900 number with a charge of $2.99 per minute. 

1 call was from a man shouting obscenties at me and calling me things I wouldn’t say in front of my mother, all because he felt $26 was too much to pay in shipping for 85 pounds traveling from Ohio to Oregon. (My guess is this obnoxious man licked some lead paint in his youth)

1 call was from an elderly lady that spent 25 minutes describing her gout problems. She never did get around to asking a magnet-related question (and I didn’t feel much like eating for the rest of the day).

3 calls were actually legitimate questions. However, those questions could have easily been answered by me in 30 seconds via email.

Sorry! My sanity is worth more than that!

(Also, if you cannot see the humor in the above, please know that you are 1 in a million. The other 999,999 people have a sense of humor.)

How long will it take for my order to ship?

Most orders ship out within 1-3 business days (and some ship within a few hours).  We ship orders either USPS First Class Mail, USPS Priority Mail or UPS Ground depending on the product and quantity you order as well as your location. We make this determination after your order is placed. We do not ever use Fed-Ex.

There will be times when 1 or more products are in high demand and it may take up to 6 business days before the order ships.

We will ship UPS Next Day Air by request only & only if the following applies: The order MUST have the same shipping and billing address AND that must exactly match the name and address on the credit card payment.  No exceptions, ever. If paying with Paypal, must ship to a confirmed address only. Again, no exceptions. Our daily UPS pick-up is at 9:30 am (est). Orders placed for expedited shipping will typically ship out the next business day.

The reason for this is that 90% of the requests we get for expedited shipping without regard to the exorbitant costs of this shipping method are all using stolen credit cards. Whenever we get an expedited shipping request, we ALWAYS call the issuing bank to verify with the cardholder that they placed the order.

**Please remember that ALL shipping transit times given at checkout are approximate. This includes foreign shipments.**

Will you ship my order using my UPS account number?

No. We do not ship on anyone else’s UPS account but our own for any reason. We learned the hard way on this when someone gave us a stolen UPS account number. We do not make exceptions.

When do you charge my credit card?

Your card is charged when you place your order. Approximately 99% of all orders ship within 1 to 3 days so this really isn’t an issue. If you are placing an order for an item that is not in stock or for a larger order with a lead time, we will still charge your card at the time of purchase. This pre-order effectively secures your order so that when the product is back in stock we can ship immediately.


If I select ’Personal Check’ or ’Money Order’ as my payment preference, how does that work?

Once you have selected one of the 2 above options, you are given the chance to print out your invoice. The invoice will include our payment address on it. Print out the invoice, mail it to us along with your payment. Orders DO NOT ship out until we have received your payment and the payment has cleared the bank. No exceptions, ever. If your check bounces, you will be charged a $25.00 returned check fee in addition to the order amount by the collection agency we use just for this purpose. No exceptions.

If you select check or money order as your method of payment, we do NOT hold merchandise. This means that if a product shows in stock when you place your order but goes out of stock while we wait on your check, your order will ship out when the item becomes available again.

*This also applies to payment via Paypal E-Checks. The E-Check must clear before we ship the order out. No exceptions.

Can I pay with a Purchase Order?

No. We accept MasterCard, Visa, Checks or Money Orders. Payment must be received before any order is sent out. If you email, mail or fax a purchase order it will be discarded. Sorry, we don’t have the time necessary to hunt down deadbeats and this completely eliminates that problem.

We have accepted 6 purchase orders in the last year, all from schools. In one case, we received our payment within 30 days. Three more took over 90 days (and many phone calls, letters and emails) to receive our payment. Two of them we had to contact a collection agency in order to get our payment. Sorry, no more!

What credit cards do you accept?

We currently accept MasterCard, Visa, American Express & Discover directly from our shopping cart as well as any credit card you can attach to a Paypal account if you choose to pay via Paypal.

How can you charge such low prices?

We can keep our prices low for several reasons. The first is that we buy in huge bulk quantities from the manufacturers of these products and can pass that quantity discount on to you. Second, we have no brick-and-mortar storefront to pay for.

I would like to order merchandise from both Magnet Valley & Magnet Mountain at the same time. Will you combine shipping?

Most of the products on this site are made with neodymium magnets, which are very powerful magnets. The neodymium magnets must be kept away from the flexible magnets or they will ruin the magnetism of the flexible magnets. For that reason, most of the products on this site cannot be shipped with any of the flexible magnetic products sold on www.magnetvalley.com.